Privacy Policy

This Privacy Policy explains how BC2 IT Limited ("Kea Automate", "we", "our", or "us") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 2020 (NZ) and other applicable privacy laws.

1. Introduction

At Kea Automate, we are committed to protecting your privacy and maintaining the security of your personal information. This policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website, engage our services, or interact with us in any way.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Contact details (name, email address, phone number, business address)
• Business information (company name, job title, industry)
• Payment information (for billing purposes)
• Communications you send to us

2.2 Technical Information

• IP address and browser information
• Device information (type, operating system)
• Website usage data (pages visited, time spent on site)
• Cookies and similar technologies (see our Cookie Policy below)

2.3 Information About Your Business Systems

When providing our automation services, we may collect information about:

• Your business processes and workflows
• Software systems and applications you use
• Technical specifications of your IT environment

3. How We Collect Information

We collect information through:

• Direct interactions (when you contact us, fill out forms, or engage our services)
• Our website and automated technologies (cookies, server logs)
• Consultation and assessment activities
• Technical implementation of automation solutions

4. Purposes for Collecting and Using Your Information

We collect and use your information for the following purposes:

• To provide and manage our services
• To communicate with you about our services
• To improve our website and services
• To process payments and maintain accounts
• To comply with legal obligations
• To protect our rights and the rights of others
• For marketing and promotional purposes (with your consent)

5. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Performance of a contract with you
• Your consent
• Our legitimate business interests
• Compliance with legal obligations

6. Disclosure of Your Information

We may share your information with:

• Our employees and contractors who need the information to perform their duties
• Service providers who assist us in operating our business (e.g., payment processors, IT service providers)
• Professional advisors (e.g., lawyers, accountants, auditors)
• Government authorities and law enforcement when required by law

We will not sell, rent, or lease your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. These measures include:

• Encryption of sensitive data
• Secure authentication procedures
• Regular security assessments
• Access controls and staff training

While we take reasonable steps to secure your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing our services
• Maintaining business records
• Complying with legal requirements
• Resolving disputes

When your information is no longer needed, we will securely delete or anonymize it.

9. Your Privacy Rights

Under the Privacy Act 2020 and other applicable laws, you have certain rights regarding your personal information, including the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (in certain circumstances)
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Complain to a supervisory authority

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic.

10.1 What Are Cookies?

Cookies are small text files placed on your device that help us recognize you and remember certain information about your visit.

10.2 Types of Cookies We Use

• Essential cookies: Required for the website to function properly
• Analytical/performance cookies: Help us understand how visitors interact with our website
• Functionality cookies: Allow us to remember your preferences
• Targeting cookies: Record your visit to our website, pages visited, and links followed

10.3 Managing Cookies

You can control cookies through your browser settings. Blocking some types of cookies may impact your experience of our website.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to, and processed in, countries other than New Zealand. These countries may have data protection laws that are different from those in New Zealand. We will ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable laws.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:

BC2 IT Limited
Email: contact@keaautomate.com
Phone: 027 277 4497

16. Privacy Commissioner

If you are not satisfied with our response to your privacy concern, you have the right to make a complaint to the New Zealand Privacy Commissioner:

Office of the Privacy Commissioner
Website: www.privacy.org.nz
Email: enquiries@privacy.org.nz
Phone: 0800 803 909